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How should I clean my
Avenue window coverings?
You'll find detailed cleaning instructions for all products inside the Our Products
section or by downloading our Care & Cleaning brochure below. Additional high-level
information is provided on our Care & Cleaning page inside the Consider Your
Needs section.
To view this file, you need the free Adobe® Acrobat® Reader.
Where can I have my Avenue window coverings repaired?
For warranty and/or repair service, please contact the dealer from whom you purchased
the product. The dealer will work with the fabricator who assembled the product
to promptly repair and/or replace any defective parts or components. If your dealer
is no longer in business or you inherited your window coverings (perhaps they came
with your new home) and need to find a local Avenue dealer, visit Where to Buy to
find a dealer near you.
What warranty do I have with my product?
Avenue Inc. warrants that its Avenue brand window fashion products will be free
from defects in materials and workmanship for as long as the original retail purchaser
owns the product. For more warranty details, visit Warranty Inquiries. If you have
not already registered your product with Avenue please complete our online Warranty
Registration.
How do I measure for an inside/outside mount?
While we recommend you contact your local Avenue dealer to arrange for a professional
to measure your windows, if you'd like to do it yourself, below are some general
guidelines:
Inside Mount (IB)
Measure the width inside the window opening at the top, middle and bottom. The top
measurement is critical because the headrail must fit! Record the actual dimension
of the shortest width to the nearest one eighth of an inch.
Measure the height inside the window opening at left, right and center. Record the
actual dimension of the shortest height to the nearest one eighth of an inch. Also
measure the window on its diagonals. If the two diagonal dimensions are not exactly
the same, it may be necessary to specify an outside mount for optimal fit, light
control and privacy.
The ordered width should ensure a precise fit for the headrail and allow proper
operation of the shade. If widths in the window vary, order the minimum width if
necessary to allow the shade to raise and lower properly.
The ordered height should ensure clean operation at the base of the window as well
as provide maximum privacy and light control.
Be sure the window opening is deep enough to install the mounting bracket.
Outside Mount (OB)
Measure the desired width and height. To minimize light leakage, the shade should
overlap the window opening at least 2" on each side and at the bottom.
When measuring the height, take into account the requirements for mounting the bracket
attachment.
I have young children and safety is a big concern for me. What Avenue products should
I consider?
All Avenue products are designed with safety in mind, and provide standard or optional
safety features. If you select a window treatment in the Our Products section, you'll
see information about what lifting systems and motorization options are available
for that product. Also, you can visit our Safety page, which is located inside Getting
Started, for information about our innovative safety features.
Where are your colors and fabrics on the web site?
We do not currently have fabric or color charts available online. Avenue recommends
you view the fabrics and colors at a local Avenue dealer. If you visit Where to
Buy, we can refer you to Avenue dealers in your area.
How do I order replacement parts?
If you provide your postal address, along with a description of the product you
have and the parts or repair needed, we will be happy to consider your request and,
if available, send the parts to you free of charge. Visit our Parts Request Form
to submit your request to us online.
How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade?
We can send a cord repair/replacement kit for standard Duette honeycomb and Brilliance
pleated shades free of charge, so you can make repairs to your shade. The kit comes
with detailed instructions, and all the parts you would need to make repairs. Visit
our Parts Request Form to submit your request to us online. Another option is for
you to contact your dealer to have your shade sent to a fabricator for repairs.
Shipping, handling and labor are excluded from the warranty and will be charged
back to you.
Can I have my shades cut down?
Some of our products may be cut down, however there are certain limitations with
fabrics, lift systems, cord routes and size in general. You will need to contact
your dealer and they in turn will communicate with their fabricator to see what
can be done.
I changed the batteries in my honeycomb shade with and it still does not operate.
To reset the limits on your shade with PowerRise you need to first gently pull on
the bottom rail while pointing the remote control at the satellite eye. Once the
blind is at the fully lowered position, hold the 'down' button on the remote for
five to eight seconds while continuing to point the remote at the eye. Then raise
the shade up as far as it will go and hold the 'up' button of your remote control
for approximately five seconds. The fabric should stack tightly.
How do I find what levels of energy efficiency, UV protection, privacy and lighting
control my window coverings provide?
When you select a Avenue product from within the Our Products section, you'll be
able to see what levels of energy efficiency, UV protection, privacy and lighting
control are available for that treatment. For more information about these functional
considerations, be sure to stop by Consider Your Needs.
I'm looking for window treatments with a motorized lifting system. What Avenue products
should I consider?
Motorization, remote control, and innovative manual lifting systems are available
for many Avenue window treatments. If you select a window treatment in the Our Products
section, you'll see information about what lifting systems are available for that
product. Also, you can visit our Easy Operation page, which is located inside Getting
Started, for information about all our lifting systems.
Does Avenue sell directly to consumers?
Avenue does not sell directly to consumers, however if you visit Where to Buy, we
can refer you to Avenue dealers in your area.
I'm not happy with the product I ordered, can I exchange it?
Avenue products are custom made and therefore are not returnable/exchangeable unless
defective according to the Avenue lifetime limited warranty. However, you can discuss
options with your dealer who will work with their fabricator to determine what the
possible solutions are.
How do I get financial investor information on Avenue ?
To learn more about the Avenue Group, or for current press releases, financial and
investment information, visit
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